Return – Refund & Replacements
Your purchase is eligible for return or replacement only if it meets the following conditions:
-If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
-If the product you receive has a genuine quality or manufacturing defect.
Before you exchange a product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in unique products that are slightly different from each other.
If your purchase meets our return criteria as stated above, please email us at [email protected] within 72 hours of delivery with the following information:
– Order number
– Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at [email protected]
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only in PayTM Wallet or in the form of credit coupon of the same value.